Privacy Policy
Last Updated: 1 January 2026
Cloud-Hawk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
We may collect information about you in various ways, including:
Personal Data
When you submit enquiry forms or contact us directly, we may collect:
- Name and contact information
- Email address
- Organisation name and role
- Project-related information you choose to share
Automatically Collected Data
When you access our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use collected information for purposes including:
- Responding to enquiries and service requests
- Providing and improving our services
- Communicating about projects and related matters
- Analysing website usage to improve user experience
- Complying with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- With service providers who assist our business operations under confidentiality agreements
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data
- Restriction of processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Cloud-Hawk
Level 12, Menara Heritage
45 Jalan Sultan Ismail
50250 Kuala Lumpur, Malaysia
Email: [email protected]